Terms of Service

Welcome to Fixaro (“Fixaro,” “we,” “us,” or “our”), an online platform accessible through www.fixaro.cy (the “Platform”).

These Terms of Service (“Terms”) govern your access to and use of the Platform, including its website, mobile applications, communication features, professional profiles, service listings, booking requests, quotation systems, subscriptions, and related services.

By accessing, registering for, or using Fixaro, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Platform.

Fixaro is designed primarily for customers and independent service professionals operating in the Republic of Cyprus.

These Terms constitute a legally binding agreement between you and the legal entity operating Fixaro, whose details are provided in Section 25.

For the purposes of these Terms:

“Platform” refers to the Fixaro website, applications, and associated services.

“Customer” refers to an individual or organization seeking services through Fixaro.

“Professional” refers to an individual, self-employed person, business, or company offering services through Fixaro.

“User” refers to any Customer or Professional using the Platform.

“Service Listing” refers to a service advertised by a Professional, including descriptions, photographs, availability, prices, and service packages.

“Service Request” refers to a request submitted by a Customer seeking assistance or a particular service.

“Quotation” or “Offer” refers to a proposal submitted by a Professional in response to a Service Request.

“Booking Request” refers to a Customer's request to arrange a service with a Professional.

“Lead Credit” refers to a platform credit that permits a Professional to submit an offer or access another designated lead-related feature, subject to the rules displayed on the Platform.

“Subscription” refers to a paid plan that provides Professionals with access to specified features and benefits.

Fixaro operates as an online marketplace connecting Customers with independent Professionals.

Fixaro does not ordinarily perform, supervise, manage, or guarantee the services advertised by Professionals.

Unless expressly stated otherwise, Fixaro is not a party to agreements entered into between Customers and Professionals.

Professionals are independent third parties and are not employees, agents, representatives, partners, or subcontractors of Fixaro.

Fixaro does not guarantee that any Professional will receive a particular number of leads, bookings, customers, or earnings.

Similarly, Fixaro does not guarantee that any Customer will receive a particular quotation, response, or completed service.

Any agreement concerning the scope, price, scheduling, delivery, cancellation, or completion of a service is generally made directly between the Customer and the Professional.

Nothing in these Terms excludes any responsibility that Fixaro cannot lawfully exclude.

Users must be at least 18 years old or otherwise have the legal capacity required to enter into binding agreements.

Users registering on behalf of a business represent that they have the authority to act on behalf of that business.

When creating an account, Users agree to provide accurate, current, and complete information.

Users must update their account details when relevant information changes.

Each User is responsible for maintaining the confidentiality of their login credentials and for activities conducted through their account, except where responsibility arises from Fixaro's own acts or omissions.

Users must notify Fixaro promptly if they suspect unauthorized access.

Fixaro may request additional information to verify account ownership, identity, or business eligibility.

We reserve the right to reject registrations or restrict accounts where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these Terms.

Professionals may register as individuals or businesses, subject to the registration options available on the Platform.

Business accounts may be required to provide company registration details, identification documents, proof of address, and other supporting information.

Certain professional categories may require evidence of qualifications, certifications, permits, licenses, or insurance.

Professionals are responsible for ensuring that they hold all authorizations legally required to provide their advertised services.

Fixaro may review submitted documentation and approve, reject, or request further information.

Verification badges indicate that specified checks have been performed. They do not constitute a guarantee of professional competence, service quality, financial standing, insurance coverage, or future conduct.

Verification may be suspended or withdrawn if information becomes inaccurate, expires, or raises legitimate compliance concerns.

Professionals must not misrepresent their qualifications, experience, certifications, or verification status.

Professionals are responsible for the accuracy and legality of their profiles and listings.

All advertised services must be described truthfully and must comply with applicable laws and regulations.

Professionals must ensure that pricing information, availability, service descriptions, photographs, and other relevant details are not misleading.

Where a price is displayed, Professionals must clearly identify whether it represents a fixed price, an hourly rate, a starting price, an estimate, or a package price.

Any additional charges must be communicated to Customers before they agree to proceed.

Professionals must not advertise services they are not legally authorized or reasonably capable of delivering.

Fixaro may remove, modify the visibility of, or restrict listings that violate these Terms or applicable law.

Professionals remain responsible for their own advertising, tax obligations, business practices, and regulatory compliance.

Customers may submit Service Requests or Booking Requests through the Platform.

Customers must provide accurate information about the services they require, including relevant location, timing, and scope.

Submitting a request does not automatically create a binding service agreement.

A service arrangement is formed according to the terms agreed directly between the Customer and the Professional.

Professionals may accept, reject, or respond to requests in accordance with the functionality available on Fixaro.

Where a booking request opens a private conversation, the parties are responsible for confirming the applicable service details.

Unless expressly stated otherwise, displayed availability does not guarantee that a Professional will accept a particular booking.

Customers should independently confirm any important details before work begins.

Professionals may submit quotations or offers in response to relevant Service Requests.

A quotation may contain a fixed price, estimated price, price range, service description, or other proposed conditions.

The Customer may review and compare quotations before selecting a Professional.

Fixaro does not guarantee that submitting a quotation will result in its acceptance.

Eligible new Professional accounts may receive five complimentary Lead Credits, subject to the offer and conditions displayed at registration.

A Lead Credit represents access to a specified Platform feature and does not guarantee a customer, confirmed booking, completed job, or payment.

Where the Platform indicates that submitting an offer consumes one Lead Credit, the credit may be deducted upon successful submission, regardless of whether the Customer accepts the offer.

Any applicable rules concerning credit expiration, restoration, transferability, or refunds will be disclosed through the Platform.

Fixaro may introduce reasonable measures to prevent fraudulent requests, artificial lead generation, or abuse of the quotation system.

Fixaro may offer paid subscriptions providing access to additional professional features.

Subscription plans, prices, billing intervals, included benefits, and usage limitations are displayed during the subscription process.

By purchasing a subscription, the Professional authorizes the applicable payment provider to charge the agreed subscription fees.

Subscriptions may renew automatically where this is clearly disclosed and expressly agreed during purchase.

Professionals may cancel recurring subscriptions through the available account controls or by contacting Fixaro.

Unless a different period is expressly disclosed, cancellation takes effect at the end of the current paid billing period.

Any statutory cancellation or refund rights remain unaffected.

Fixaro may modify subscription prices or benefits, provided that Users receive any advance notice required by applicable law.

Material changes to recurring subscription fees will not be imposed without the notice and consent required by law.

Subscription access may be restricted following failed payments, chargebacks, fraudulent activity, or serious violations of these Terms.

Unless Fixaro expressly introduces an integrated payment service, payments for professional services are arranged directly between Customers and Professionals.

Fixaro does not ordinarily collect, hold, or distribute payments for services performed by Professionals.

Professionals are responsible for issuing legally required invoices and receipts.

Professionals are also responsible for applicable taxes, VAT obligations, social insurance contributions, and other statutory payments.

Customers and Professionals must agree on payment methods, payment schedules, deposits, and other financial conditions before proceeding.

Fixaro is not responsible for unpaid invoices, disputed deposits, or payment disagreements between Users, except to the extent that applicable law imposes responsibility on Fixaro.

Customers and Professionals are responsible for agreeing on cancellation and rescheduling conditions.

Professionals must clearly disclose any cancellation fees or non-refundable deposits before the Customer agrees to them.

Disputes concerning workmanship, delays, service quality, or direct payments should initially be addressed between the relevant Customer and Professional.

Fixaro may provide communication tools or reasonable assistance to help Users resolve disputes.

However, Fixaro does not guarantee mediation, compensation, refunds, or a particular dispute outcome.

Nothing in these Terms limits a Customer's mandatory rights under applicable consumer protection legislation.

Refund requests relating to Fixaro subscription charges will be assessed according to the applicable subscription conditions and mandatory legal rights.

Users must use Fixaro lawfully, honestly, and respectfully.

The following activities are prohibited:

• Providing false or misleading identity, qualification, or business information.
• Publishing fraudulent or deceptive service listings.
• Harassing, threatening, discriminating against, or abusing other Users.
• Uploading unlawful, defamatory, or infringing content.
• Attempting to access another User's account without authorization.
• Using bots, scraping tools, or automated systems without permission.
• Manipulating reviews, ratings, verification badges, or booking activity.
• Submitting fake requests or quotations.
• Circumventing Platform security measures.
• Uploading malware or interfering with Platform operations.
• Misusing personal information obtained through Fixaro.
• Attempting to evade applicable Platform restrictions or fees through deceptive conduct.

Fixaro may investigate suspected violations and take proportionate enforcement action.

Fixaro may provide messaging and notification features to facilitate communication between Customers and Professionals.

Users must not use these features for spam, harassment, scams, or unlawful marketing.

Users should avoid sharing unnecessary sensitive personal information.

Fixaro may use automated systems to detect suspected fraud, abuse, or violations of these Terms, subject to applicable privacy and data protection requirements.

Access to message content by authorized personnel will be limited to circumstances supported by a lawful basis, such as investigating reports, maintaining security, or complying with legal obligations.

Users acknowledge that Platform messages may be retained in accordance with the Privacy Policy and applicable law.

Where available, Customers may submit reviews about their experiences with Professionals.

Reviews must reflect genuine experiences and must not contain deliberately false statements, threats, unlawful content, or personal attacks.

Professionals must not offer improper incentives for misleading reviews or manipulate their ratings.

Fixaro may moderate or remove reviews that violate applicable law or these Terms.

Fixaro does not guarantee the accuracy of every review.

Where reviews are displayed, Fixaro may explain whether and how it verifies that reviewers have used the relevant service.

The Fixaro name, logo, branding, software, website design, and original Platform content are owned by Fixaro or its licensors, as applicable.

Users are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Platform in accordance with these Terms.

Users must not copy, reproduce, distribute, reverse engineer, or commercially exploit protected Platform materials except where permitted by law or with written authorization.

Users retain ownership of content they lawfully upload.

By uploading content, Users grant Fixaro a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, format, and distribute that content as reasonably necessary to operate, maintain, and promote the relevant listings and Platform services.

This license does not transfer ownership of User content to Fixaro.

Users warrant that they have the necessary rights and permissions to upload and use their content.

Fixaro processes personal data in accordance with its Privacy Policy and applicable data protection legislation, including the EU General Data Protection Regulation (GDPR).

Personal information may be processed for purposes such as account administration, service matching, communication, fraud prevention, security, customer support, and legal compliance.

The categories of data collected, lawful bases for processing, retention periods, recipients, and available data protection rights are described in the Privacy Policy.

Users may exercise their applicable data protection rights through the contact details provided in the Privacy Policy.

Professionals who receive Customer personal information must process it lawfully and use it only for legitimate purposes connected with the requested services or another valid legal basis.

Professionals must not sell Customer information or use it for unauthorized marketing.

Fixaro may integrate services provided by third parties, including payment processors, mapping providers, authentication systems, hosting services, and notification providers.

Use of certain third-party features may be subject to additional terms and privacy policies.

Fixaro does not control independent third-party websites or services.

We are not responsible for third-party acts or omissions except where responsibility arises under applicable law.

Fixaro aims to provide a reliable and secure service but does not guarantee uninterrupted availability.

The Platform may occasionally be unavailable due to maintenance, technical problems, security incidents, or circumstances beyond our reasonable control.

We may introduce, modify, suspend, or discontinue features for legitimate operational, security, or business reasons.

Where required by law, Users will receive appropriate notice of material changes affecting their rights or paid services.

Fixaro may impose reasonable usage limits to protect Platform performance and prevent abuse.

Users may request account closure through available account controls or by contacting Fixaro.

Fixaro may suspend or terminate accounts where there are reasonable grounds involving:

• Serious or repeated violations of these Terms.
• Fraudulent or unlawful conduct.
• Misrepresentation of identity or professional qualifications.
• Abuse, harassment, or threats.
• Significant security risks.
• Failure to satisfy mandatory verification requirements.
• Non-payment of applicable subscription fees.

Where appropriate and legally required, Fixaro will provide notice and an explanation of the restriction.

Professionals acting as business users may have additional rights under applicable EU platform-to-business legislation, including rights relating to restriction, suspension, termination, and complaints.

Termination does not automatically eliminate obligations that arose before account closure.

Certain provisions, including intellectual property, liability, dispute resolution, and accrued payment obligations, may continue to apply where legally appropriate.

Fixaro provides the Platform with reasonable care and skill, subject to applicable law.

However, Fixaro does not guarantee the availability, suitability, quality, safety, legality, or successful completion of services offered by independent Professionals.

Fixaro does not guarantee that all information supplied by Users is accurate or complete.

Professionals remain responsible for their work and compliance with applicable laws.

Customers should exercise reasonable care when selecting Professionals and entering into service agreements.

Nothing in this section excludes statutory guarantees or rights that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Fixaro will not be responsible for losses arising solely from the independent acts or omissions of Customers or Professionals.

This may include disputes involving service quality, delays, property damage, missed appointments, or payment disagreements where Fixaro has no legal responsibility for the underlying conduct.

Fixaro will not be liable for indirect or consequential business losses to the extent such exclusions are lawful and enforceable.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms restricts mandatory consumer rights or remedies available under applicable law.

To the extent permitted by applicable law, business Users agree to indemnify Fixaro against reasonable third-party claims, damages, and expenses arising directly from their unlawful conduct, infringement of third-party rights, or material breach of these Terms.

This obligation applies only to the extent that the relevant loss is attributable to the business User's conduct.

It does not require a User to indemnify Fixaro for losses caused by Fixaro's own negligence, unlawful conduct, or breach of legal obligations.

Fixaro may update these Terms to reflect changes in its services, business practices, legal obligations, or security requirements.

The updated Terms will be published on the Platform with a revised effective date.

Where changes materially affect Users' rights or obligations, Fixaro will provide appropriate advance notice where required by law.

Continued use of the Platform following the effective date of validly notified changes may constitute acceptance where permitted by law.

Changes will not retrospectively remove accrued statutory rights.

These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory protections applicable under European Union law.

Users are encouraged to contact Fixaro first to seek an amicable resolution of complaints.

Disputes may be brought before the competent courts of the Republic of Cyprus, subject to mandatory rules governing consumer jurisdiction and other applicable legal protections.

Nothing in these Terms deprives consumers of mandatory rights to bring proceedings before courts that have jurisdiction under applicable law.

For questions, complaints, legal notices, or inquiries concerning these Terms, please contact:

Platform: Fixaro

Website: https://fixaro.cy

Email: support@fixaro.cy

Operating Jurisdiction: Republic of Cyprus