Trust & Safety

A safer marketplace for everyone.

Layered checks — human and AI — keep Fixaro trustworthy for both customers and professionals.

Identity verification

All professionals verify identity, phone and email before receiving bookings.

Company verification

Business accounts submit company registration, VAT (if applicable), proof of address and director details.

Report a user

Any profile, review or message can be reported from the Report button. Reports are reviewed manually.

Fraud prevention

We combine document review, behavioural signals and payment intelligence to detect and block fraudulent accounts.

Secure payments

Payments are processed by regulated providers. We never store full card details.

Privacy protection

Contact details stay hidden until you choose to share them. Communication runs through our secure in-app chat.

AI moderation

We use AI to detect spam, scams and prohibited content across profiles, messages and reviews.

Photo moderation

Every portfolio image is screened for phone numbers, addresses, business cards, QR codes and other contact information before it goes live.

Review integrity

Reviews must come from real bookings. Fake, incentivised or coerced reviews are removed.

Community guidelines

Be honest, be respectful, and keep communication on-platform. Violations may result in account suspension.